Privacy Policy — Sayo Silver

Effective Date: October 6th, 2025.

1. Introduction

Welcome to Sayo Silver, a Nigerian luxury bridal brand that celebrates African artistry through custom-made wedding gowns, reception dresses, and bridal accessories.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our services — whether you’re in Nigeria or abroad.

By interacting with our website or booking a consultation, you agree to this Policy.

2. What Information We Collect

We may collect the following categories of personal information:

a. Information you provide directly

Full name, phone number, and email address (e.g., via our contact or consultation forms)
Measurement details, design preferences, and appointment notes
Payment or billing details (for orders and deposits)
Delivery address or event location (if applicable)

b. Information we collect automatically

Browser type, IP address, and pages visited (for analytics and site improvement)
Device and usage data collected through cookies or similar technologies

. Information from communication

Messages or call records exchanged via WhatsApp, email, or social media for consultation or support.

3. How We Use Your Information

Your data helps us provide a personalized and secure experience. We use it to:

Schedule and manage consultation appointments (virtual or in-person)
Communicate design updates, production progress, and delivery details
Send service or marketing messages (only with your consent)
Process payments and maintain order records
Improve our designs, online experience, and customer service
Comply with Nigerian data protection and tax laws

4. How We Protect Your Information

We implement technical and organizational measures to safeguard your data, including encryption, restricted access, and secure hosting.
We never sell, rent, or trade your personal data.
Only authorized team members and service providers (e.g., payment gateways, courier partners) have access when necessary to serve you.

5. Data Retention

We retain personal data only as long as required to:

Complete your order or consultation, or
Meet legal and regulatory obligations.
After this period, data is securely deleted or anonymized.

6. Sharing of Information

Your information may be shared only with:

Trusted service providers (payment processors, shipping companies, cloud or analytics providers)
Legal or government authorities, when required by law
Internal team members are responsible for fulfilling your design or consultation

We do not sell or lease personal data to any third party.

7. Your Rights

Under the Nigeria Data Protection Regulation (NDPR) and global best practices, you have the right to:

Request access to your data
Request correction or deletion
Withdraw consent for marketing communications
Request data portability

To exercise any of these rights, please email info@sayosilver.com or use our Contact page.

8. Cookies and Tracking

Our website may use cookies to enhance user experience and analyze site performance. You can control or disable cookies in your browser settings. Note that some site functions may not work properly without them.

9. International Data Transfers

If you are based outside Nigeria, your data may be processed in Nigeria or other countries where our hosting or service partners operate.
We ensure that appropriate safeguards are in place to protect your information, consistent with the NDPR and international data protection standards.

10. Children’s Privacy

Our services are intended for adults (18 years and older). We do not knowingly collect personal data from individuals under the age of 18. If we learn that a child’s data has been provided, we will delete it promptly.

11. Updates to This Policy

We may revise this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be posted on our website.

12. Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us at:

Sayo Silver
3D Oba Dosumu Street, Ikeja GRA,
Lagos, Nigeria.
📩 info@sayosilver.com
📞 +2349160008358
🌐 https://sayosilver.com