FAQ

How do I place an order?

To place an order, you can contact Sayo Silver through our website, Instagram or WhatsApp. Our team will guide you through the available designs, sizing, fabric options, pricing and delivery timeline before your order is confirmed.

Our bespoke process begins with a consultation to understand your vision, occasion and preferences. From there, we discuss the design, fabric, colours, measurements and other details needed to bring your vision to life.

Yes. Depending on the design, certain details can be customised, including fabric, colour, length, neckline, sleeves and other finishing details.

Yes. You are welcome to share your own design, reference images or inspiration with us.

Our team will review your references and work with you to create a piece that reflects your vision while incorporating our design expertise and craftsmanship.

We recommend placing your order as early as possible, especially for bespoke pieces and outfits for important occasions.

The required timeline depends on the complexity of the design, fabric availability and our production schedule. Your estimated completion date will be discussed and agreed upon before your order is confirmed.

Design changes may not always be possible once production has started. Any requested changes will be assessed based on the stage of production and may result in additional costs or an adjustment to the delivery timeline

You can book a consultation by contacting us through our website, Instagram orWhatsApp. Our team will provide the available consultation options and guide you through the next steps.

Payment terms will be communicated and agreed upon before your order is confirmed. Production will only begin once the required payment has been received.

For bespoke orders, the payment structure may vary depending on the design and order. Please contact our team for the payment terms applicable to your order.

Yes we work with clients both within Nigeria and Internationally. Our consultation and bespoke process can be arranged to accommodate clients based outside Nigeria.

We recommend reaching out about 6 months before your event or at least a minimum lead time of 3–4 months to allow sufficient time for design development, fabric sourcing, fittings, craftsmanship, and finishing to ensure each piece meets our standards.

Yes, walk-in clients are welcome for our bespoke, bridal and other services. You are welcome to visit our atelier during opening hours, whether you have a specific request or would like to explore our services in person. Appointments are also available for clients who prefer a scheduled consultation.

Begin With a Conversation

Every masterpiece starts with dialogue. We invite you to book a private consultation—virtual or in-studio—where we’ll discover your vision and begin shaping your dream gown.